GENERAL CONDITIONS

1) DURATION (arrival and departure time)
The stay will begin from the moment of check-in, which will be at 3.00 pm on the selected day and will end with check-out, which must be no later than 10.00 am on the day selected for departure; except for a time extension to be agreed in advance and for a maximum number of people hosted, as indicated in the booking.

2) CANCELLATION RATES AND PENALTIES
In the event of a booking subject to a "standard" rate, the guest will be able to provide, without penalty, free cancellation (right of withdrawal) up to 15 days before the date established for the start of the rental (check-in), with communication to be sent by e-mail (e.g. [email protected]), with proof of receipt, of the communicated withdrawal, to be paid by the guest. Once the aforementioned deadline has passed, the guest, even in the event of cancellation of the reservation (withdrawal), will instead be required to pay the entire agreed rental amount in favor of Del Veig, as a penalty (penitential deposit).
In the event of a reservation subject to a "non-refundable" rate, the guest, even in the event of cancellation of his/her reservation, must always and in any case pay the full agreed amount to Del Veig as a penalty (penalty deposit) .

3) COST OF STAY
The cost of the stay is agreed as per the selected rate and must be paid in full, in legal tender currency, by the guest to Del Veig upon confirmation of the booking, as subsequently specified.

4) DEPOSIT
Based on the terms indicated in the art. 2, the guest, at the time of booking, is required to pay in full the overall price accepted for the provision of the booked services, as a deposit, which, at the time of check-out, will be converted into a deposit, with respect to any additional services provided or, in the absence of more services provided, it will be converted into a balance; always at check-out, a regular electronic invoice will be issued for the balance of the stay.
For stays booked with the "Standard" rate: payment in full must be made by the guest no later than 7 days before check-in.
For stays booked with a "Non-refundable" rate: full payment must be made by the guest upon confirmation of the booking.

5) CITY TAX
The guest is required to pay Del Veig the amount relating to the tourist tax if applied by the Municipality where the property covered by the contract is located. This amount will be communicated by Del Veig and must be paid by the check-in date.

6) DEFAULT
In case of withdrawal from the contract by the guest beyond the terms referred to in point 2) and/or in case of no-show, Del Veig will retain the amount paid as a confirmation deposit, without prejudice to the right to compensation, in head to Del Veig for the most damage suffered and suffered. In case of early check-out, Del Veig is entitled to payment of the agreed amount for the entire stay, unless different and subsequent agreements have been made with Del Veig itself.

7) WASTE AND SMOKING BAN
The guest undertakes to carry out adequate waste separation in accordance with current municipal regulations and, furthermore, formally acknowledges the absolute ban on smoking in all internal environments.

8) COMMUNICATION DAT ART. 109 T.U.L.P.S.
In order to comply with the general obligations of correctness and transparency as well as the specific ones regarding registration and communication to the Police Headquarters of the details of the residents provided for by the Art. 109 T.U.L.P.S. (Public Safety Law), the guest will make available to Del Veig suitable identification documents relating to all guests who will use the accommodation before allowing them access.

9) PROHIBITION OF ENTERING FOREIGN PEOPLE INTO THE ACCOMMODATION
The guest is prohibited from bringing into the accommodation people other than those for whom a suitable document has been made available and without the prior formal authorization of Del Veig.

10) PROHIBITION OF ILLEGAL CONDUCT AND CONDUCT DEFECTIVE TO PUBLIC MORALITY AND GOOD CUSTOMS
The guest is also expressly prohibited from engaging in, directly or indirectly, illegal conduct or, in any case, conduct that is harmful to public morality, good customs or such as to cause harm to other owners/holders/usufructuaries of accommodation adjacent to the one. subject of these conditions.
11) GUEST RESPONSIBILITY
The guest is entirely responsible for the care of the accommodation and its contents starting from the moment of check-in and is required to compensate for any damage caused, including costs relating to inadequate waste management and failure to comply with the prohibition of smoking indoors.

12) EXPRESS TERMINATION CLAUSE
The violation of one or more of the prohibitions set out in these conditions is to be understood as a serious failure to fulfill the obligations imposed on the guest and determines the immediate check-out, with express renunciation by the guest of any claim or request for compensation, with the guest's obligation to compensate for all damages suffered and to be suffered by Del Veig.

13) PROHIBITION OF TARIFF REDUCTION REQUESTS
In consideration of the peculiarity and brevity of the use of the accommodation, the guest, if the need to use the accommodation for the agreed period ceases, in whole or in part, will not be able to request Del Veig for a reduction, not even partial, of the agreed fee.

14) COMMUNICATION OF PERSONAL DATA
The guest expressly authorizes Del Veig to provide their personal data to third parties for obligations regarding the rental relationship or in any case connected to it, pursuant to EU Regulation 679 of 2026 and Legislative Decree. 196/2003, with subsequent amendments.

15) COMPETENT COURT
The parties signing this contract establish that the Court of Forlì will be competent for any possible future dispute arising from this contract, or directly/indirectly connected to it.

16) REGULATIONS
For anything not provided for in this contract, the parties make exclusive reference to the provisions of the civil code, current legislation on rental matters and local customs.